Shipping Policy
🚚 Shipping Policy — The Edibles Guy (UK)
Last updated: October 2025
1. Processing & Dispatch Times
All orders are processed within 1–2 working days (Monday–Friday, excluding UK bank holidays).
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and carrier link.
During peak periods or holidays, dispatch may take slightly longer — but we’ll always keep you informed.
2. Delivery Options & Estimated Times
🇬🇧 United Kingdom
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days | £6.99 |
| Royal Mail Tracked 24 | 1–2 working days | £10.49 |
🇪🇺 Europe
| Service | Estimated Delivery | Cost |
|---|---|---|
| International Tracked | 5–10 working days | £15.99 |
| Express Courier (UPS/DHL) | 3–5 working days | £22.99 |
We currently ship to most European countries. Some regions may restrict vape or CBD-related items — if your order cannot be shipped, we’ll contact you before dispatch.
🌎 North & South America
| Service | Estimated Delivery | Cost |
|---|---|---|
| International Tracked | 7–14 working days | £25.99 |
| Express Courier (FedEx/DHL) | 4–7 working days | £31.99 |
Please note: Import duties, customs taxes, or local handling fees may apply depending on your country’s regulations. The Edibles Guy is not responsible for these charges.
3. Delivery Restrictions
Due to product regulations, we may not be able to ship certain vape or edible products to specific countries or regions.
If this applies to your order, we’ll notify you and issue a full refund before dispatch.
4. Age Verification
By purchasing from The Edibles Guy, you confirm that you are 18 years or older (or the legal age to purchase vape or edible products in your country).
We may use third-party age verification tools or request valid ID before shipping regulated items.
5. Tracking & Notifications
You will receive an email with your tracking number once your order ships.
Please allow up to 24 hours for tracking updates to become active.
6. Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, or taxes imposed by the destination country.
These charges are the responsibility of the customer.
We cannot predict or reimburse any such costs.
Delays caused by customs clearance are outside our control.
7. Lost, Delayed, or Damaged Parcels
If your parcel is delayed or missing:
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Check your tracking link first.
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If it has been more than 10 working days (UK) or 20 working days (international) since dispatch, contact us at info@theedibleguy.com.
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If items arrive damaged, please email photos and your order number within 48 hours of delivery.
We’ll review and resolve the issue as quickly as possible.
8. Incorrect Address or Failed Delivery
Please make sure your shipping address is entered correctly at checkout.
We cannot replace or refund orders sent to an incorrect address provided by the customer.
If a parcel is returned to us due to an incorrect or incomplete address, a redelivery fee will apply.